Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Zelora Naturals™
Nature’s Taste, Your Smile.
At Zelora Naturals™ (“Zelora Naturals”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, share and protect personal information when you visit www.zeloranaturals.com, purchase our products, create an account, contact customer support or interact with our website and services.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will seek it separately.
We collect information necessary to operate our online store, process orders, provide customer support and improve our services.
1.1 Personal Information
When you place an order, register an account, submit an enquiry or contact us, we may collect:
Full name
Billing and shipping addresses
Mobile or telephone number
Email address
Order and purchase details
Payment method and transaction reference
Customer account information
Customer service enquiries and communications
Information voluntarily provided through website forms
We request that customers avoid submitting sensitive personal information unless specifically necessary for a legitimate service.
1.2 Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type and operating system
Pages visited
Website navigation and interaction information
Referral sources
Date and time of visits
Cookies and similar technical information
This information helps us maintain website functionality, improve performance and protect our services.
We may process personal information for the following purposes:
Processing, confirming and fulfilling customer orders
Arranging shipping and delivery
Providing order updates and tracking information
Processing payments, refunds and cancellations
Responding to customer enquiries and complaints
Managing customer accounts
Maintaining transaction and business records
Improving products, website functionality and customer experience
Detecting and preventing fraud or unauthorised activity
Complying with applicable legal, tax and regulatory obligations
Sending promotional communications where legally permitted
Analysing website performance and marketing effectiveness
We seek to collect and use only information reasonably necessary for these purposes.
Our website may use cookies and similar technologies to improve functionality and the browsing experience.
Cookies may help us:
Maintain shopping-cart contents
Remember website preferences
Support customer login sessions
Enable checkout functionality
Improve website security
Understand website traffic
Measure website performance
Evaluate advertising effectiveness
Some cookies may be placed by third-party services integrated with our website.
You can manage or disable cookies through your browser settings. However, restricting essential cookies may affect shopping-cart, account or checkout functionality.
Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies.
When you purchase products through Zelora Naturals™, we collect information necessary to process and complete your order.
Our website may use secure third-party payment gateways, including Razorpay, to facilitate online transactions.
Depending on your chosen payment method, the payment provider may collect and process payment-related information under its own privacy and security practices.
We do not intentionally collect or store complete debit-card or credit-card details on our own website servers.
We may retain order amounts, payment status, transaction references, payment methods and other information necessary for order management, refunds, accounting and legal compliance.
To deliver purchased products, we may share necessary customer information with shipping, courier and logistics providers.
This may include:
Customer name
Shipping address
Contact number
Order details
Delivery instructions
We share information reasonably necessary for order fulfilment, shipment tracking and delivery support.
Delivery providers may process this information according to their applicable policies and legal obligations.
Customers may interact with us through website accounts, email, telephone, WhatsApp, contact forms or social-media platforms.
We may retain relevant communications for:
Responding to enquiries
Resolving complaints
Providing order assistance
Maintaining service records
Improving customer support
Information shared through third-party communication platforms may also be processed according to those platforms’ privacy policies.
Zelora Naturals™ may communicate information about new products, special offers, seasonal promotions and brand updates.
Promotional communications may be sent through email, WhatsApp, SMS or other permitted channels.
Where consent is required, we will obtain the necessary permission before sending marketing communications.
Customers may request to stop receiving promotional messages by contacting us.
Opting out of marketing communications will not prevent essential messages relating to orders, payments, deliveries, refunds, account security or customer support.
We do not treat placing an order as automatic consent to receive all promotional communications.
We may use third-party service providers to operate and maintain our website and online business.
Depending on the services enabled, these may include:
Website hosting providers
WooCommerce and related website tools
Payment gateways
Courier and logistics companies
Email service providers
Customer-support and communication platforms
Website security providers
Analytics services
Advertising platforms
Cloud-based business and record-management services
Such providers may receive or process information necessary to perform their services.
We aim to work with providers that offer appropriate data-security safeguards and handle personal information responsibly.
Some providers may operate systems or infrastructure outside India, subject to applicable legal requirements.
To manage business operations efficiently, we may maintain electronic records of customer orders and transactions.
These records may include:
Order identification number
Order date
Customer name
Contact information
Billing and delivery information
Products purchased
Order value
Payment method
Order status
Where enabled, authorised cloud-based tools, including Google Sheets or similar services, may be used to organise and maintain these records.
Access to customer information is intended to be limited to authorised personnel and service providers who require it for legitimate business purposes.
We do not publicly share our customer order database.
Zelora Naturals™ may maintain a presence on social-media and digital platforms, including Facebook, Instagram, YouTube, Google and WhatsApp.
We may use analytics and advertising technologies to understand website visits, measure campaign performance and improve marketing activities.
Where enabled, these services may collect information through cookies, pixels, tags or similar technologies.
Third-party platforms may process information according to their own privacy policies.
We will provide applicable notices and choices where required by law.
We take reasonable technical and organisational measures intended to protect personal information from:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration
Security incidents
These measures may include access controls, account authentication, website security tools, software updates and restricted access to business records.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
We cannot guarantee absolute security, but we aim to respond appropriately to identified security risks and incidents.
Where legally required, we will make applicable notifications concerning personal-data breaches.
We retain personal information for as long as reasonably necessary to fulfil legitimate business purposes or meet applicable legal requirements.
Retention purposes may include:
Order processing and fulfilment
Customer support
Accounting and taxation
Refunds and payment disputes
Legal and regulatory compliance
Fraud prevention
Resolution of customer complaints
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable retention obligations.
Certain transaction records may need to be retained even after a customer requests account deletion.
Subject to applicable law, you may be entitled to request:
Information about the processing of your personal data
Correction of inaccurate or incomplete personal information
Updating of relevant personal information
Erasure of personal information where legally applicable
Withdrawal of consent where processing is based on consent
Assistance with privacy-related complaints or grievances
Requests may require reasonable identity verification to protect customer information against unauthorised disclosure or alteration.
Certain requests may be restricted where continued retention or processing is required by law.
India’s Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 establish a framework for digital personal-data protection, with provisions coming into force according to notified commencement schedules.
We intend to review and update our practices as applicable requirements take effect.
Our website offers food and beverage products to general consumers and is not specifically directed at children.
We do not knowingly seek to collect children’s personal information in circumstances prohibited by applicable law.
Where legally required, appropriate parental or guardian consent will be obtained before processing a child’s personal information.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.
Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.
These websites may operate independently and maintain their own privacy policies.
Zelora Naturals™ does not control the privacy practices or security arrangements of independent third-party websites.
We encourage customers to review the relevant privacy policies before sharing personal information with external services.
Some third-party service providers may use servers, technical infrastructure or support services located outside India.
Where personal information is processed or stored internationally, we aim to ensure that such processing is undertaken in accordance with applicable Indian laws and relevant restrictions.
The location and processing practices of individual service providers may vary.
We may update this Privacy Policy from time to time to reflect changes in:
Website functionality
Business operations
Payment and delivery services
Data-processing practices
Security measures
Third-party technologies
Applicable laws and regulations
When updates are made, we will revise the Last Updated date.
Where required by law, we will provide additional notice or seek appropriate consent.
We encourage customers to review this page periodically.
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055
We will make reasonable efforts to acknowledge, investigate and respond to privacy-related requests in accordance with applicable legal requirements.
For consumer complaints covered by the applicable e-commerce rules, we aim to acknowledge receipt within 48 hours, provide a copy of the recorded complaint where required, and resolve the complaint within one month of receipt.
This Privacy Policy is governed by the applicable laws of India.
Privacy-related complaints, disputes and legal proceedings will be handled in accordance with applicable Indian laws and the jurisdiction of the relevant competent authorities.
Zelora Naturals™
Nature’s Taste, Your Smile.
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055