Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Zelora Naturals™
Nature’s Taste, Your Smile.
At Zelora Naturals™, we are committed to delivering quality food products safely, reliably and conveniently to customers across India.
We take reasonable care in processing orders, preparing shipments and selecting suitable packaging to help ensure that our products reach customers in good condition.
This Shipping & Delivery Policy explains our shipping coverage, charges, order processing, estimated delivery timelines, shipment tracking, delivery responsibilities and procedures for addressing shipping-related concerns.
This policy applies to orders placed directly through our official website, www.zeloranaturals.com.
Zelora Naturals™ offers Pan-India Delivery, subject to courier service availability and delivery eligibility at the customer’s PIN code.
We deliver to serviceable locations across India through third-party courier and logistics partners.
Delivery availability may vary depending on the destination, product restrictions, courier coverage and operational conditions.
If a delivery location is not serviceable, we may contact the customer to discuss available alternatives or arrange an appropriate refund where the order cannot be fulfilled.
International shipping is currently not available.
Our standard shipping charges are:
| Order Value | Shipping Charges |
|---|---|
| Below ₹500 | ₹60 Flat Shipping |
| ₹500 and Above | FREE Shipping |
Important Conditions:
Free shipping is automatically available on eligible orders of ₹500 or more.
No coupon code is required for standard free-shipping eligibility.
Free-shipping eligibility is calculated using the eligible product subtotal after applicable coupon discounts and before shipping charges.
Shipping charges are calculated and displayed during checkout.
Customers can review the final payable amount before confirming their order.
Any applicable promotional shipping offer will be displayed at checkout.
The shipping amount confirmed at checkout will apply to the order, subject to correction of a genuine pricing or technical error in accordance with applicable law.
We will not impose undisclosed shipping charges after an order has been accepted.
We aim to process and prepare confirmed orders within 1–2 business days, subject to payment confirmation, product availability and operational conditions.
For this policy, business days generally exclude Sundays and applicable public holidays.
Orders received on Sundays or public holidays may be processed on the next business day.
Processing may take longer during:
Festivals and seasonal sales
Promotional campaigns
Periods of high order volume
Temporary stock shortages
Payment verification issues
Unexpected operational disruptions
If we cannot fulfil an order within a reasonable period, we will communicate available options, including cancellation and an appropriate refund where applicable.
Order processing time is separate from courier transit time.
After dispatch, our general estimated delivery timelines are:
| Delivery Location | Estimated Delivery Time |
|---|---|
| Punjab and nearby regions | 2–4 business days |
| Major cities across India | 3–7 business days |
| Remote or less accessible areas | 5–10 business days or longer |
These are estimated transit periods after dispatch, not guaranteed delivery dates.
Actual delivery time may vary due to courier operations, destination, local service availability, weather conditions, public holidays, transport disruptions and other circumstances.
Where a specific delivery commitment is expressly confirmed for an order, that commitment will be considered when assessing delivery-related concerns.
After an order is successfully placed, customers may receive an order confirmation through email or another communication channel supported by our website.
Order confirmation may include:
Order number
Products ordered
Order value
Shipping charges
Payment method
Billing and delivery details
Order status
Customers are requested to review their order details and contact us promptly if they notice an error.
An order confirmation does not guarantee immediate dispatch where payment verification, stock availability or another legitimate fulfilment issue remains unresolved.
Once an order has been dispatched, shipment tracking information may be provided through email, SMS, WhatsApp or another available communication channel, where supported by our courier partner and website systems.
Tracking updates depend on the courier’s scanning and information systems and may not appear immediately after dispatch.
If tracking information is unavailable or a shipment appears delayed, customers may contact us with their order number.
We will make reasonable efforts to assist with shipment enquiries.
Zelora Naturals™ takes reasonable precautions when packing food products for delivery.
Depending on the products ordered, packaging may include:
Sealed food-grade pouches
Protective outer packaging
Cushioning for fragile products
Additional protection for glass jars
Appropriate packing materials to reduce transit damage
Special care may be taken when dispatching fragile chutney jars, resealable snack pouches and other packaged food products.
Although we take reasonable precautions, transit damage may occasionally occur.
Customers should not consume food products if packaging damage appears to have compromised their safety.
Customers are responsible for providing accurate and complete delivery information during checkout.
This may include:
Recipient’s full name
Complete delivery address
Correct PIN code
Active mobile number
Nearby landmark, where necessary
Any relevant delivery instructions
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.
If an error is identified after placing an order, customers should contact us as soon as possible.
We will attempt to accommodate address corrections where operationally feasible.
Address changes may not be possible after dispatch.
Nothing in this section removes our responsibility for errors attributable to us or our service providers.
Courier partners may contact customers or attempt delivery according to their operational procedures.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the recipient cannot be contacted, the courier may attempt redelivery.
The number and timing of delivery attempts depend on the courier service.
Customers are encouraged to remain reachable using the contact number provided during checkout.
If repeated delivery attempts are unsuccessful, the shipment may be returned to the sender.
Any further action will depend on the reason for failed delivery and applicable consumer rights.
A shipment may be returned to us because of:
Incorrect or incomplete delivery details
Recipient unavailability
Customer refusal of delivery
An unserviceable destination
Courier operational issues
Other circumstances preventing delivery
When an order is returned to origin, we will review the reason and available delivery records.
If the failure was attributable to an error by Zelora Naturals™ or its delivery partner, we will provide an appropriate remedy without unfairly charging the customer for correcting that error.
If the failure was attributable to incorrect customer-provided information or another customer-related circumstance, any proposed redelivery charges or refund adjustments will be communicated and handled in accordance with applicable law and the terms disclosed at checkout.
We will not automatically impose undisclosed penalties or charges.
We make reasonable efforts to dispatch and deliver orders within the estimated timelines.
However, delays may occasionally arise due to:
Weather conditions
Public holidays
Courier service interruptions
Transport disruptions
Remote delivery locations
High seasonal order volumes
Other operational circumstances
If an order is significantly delayed, customers may contact our support team.
We will review the shipment status and coordinate with the relevant delivery partner where appropriate.
Where an order cannot be delivered, is lost in transit or otherwise gives rise to a legally valid claim, we will arrange an appropriate resolution, including a refund where required.
Estimated timelines do not override any specific delivery commitment or mandatory consumer remedy applicable to an order.
Customers are requested to inspect their delivered packages for visible damage.
For issues reasonably identifiable at delivery, customers should contact us preferably within 48 hours after delivery.
Examples include:
Broken chutney glass jars
Leaking food containers
Torn or punctured makhana pouches
Damaged or compromised seals
Crushed or visibly damaged packaging affecting the product
Customers should provide their order number, a description of the issue and clear photographs where reasonably possible.
An unboxing video may be provided voluntarily but is not mandatory.
Products suspected to be unsafe should not be consumed.
We will review the complaint and provide an appropriate remedy in accordance with our Refund, Returns and Cancellation Policy and applicable law.
The preferred 48-hour reporting period does not extinguish statutory consumer rights or prevent valid complaints about defects discovered later.
If a customer receives an incorrect product, flavour, pack size or quantity, or if an item is missing, they should contact our support team preferably within 48 hours after delivery.
Customers may be requested to provide:
Order number
Product details
Photographs of the items received
Photographs of the outer packaging, where relevant
A brief description of the issue
After reviewing the order and fulfilment information, we will arrange an appropriate correction, replacement, delivery of the missing item or refund.
Where the issue is attributable to us or our fulfilment partners, customers will not be charged additional shipping fees for correcting the error.
Our products should be handled and stored in accordance with the instructions provided on their packaging.
Customers are advised to inspect food packaging before consumption.
If a product appears contaminated, expired, improperly sealed or otherwise unsafe, customers should not consume it.
Please contact our support team and retain relevant packaging and batch information where reasonably possible and safe.
Food-safety complaints will be reviewed in accordance with applicable consumer protection and food safety requirements.
Cash on Delivery is available only when this payment option is specifically enabled and displayed during checkout.
COD availability may depend on the delivery location, courier support, order eligibility and website payment settings.
If COD is not displayed, customers may complete their purchase using the available online payment methods.
Customers should rely on the payment options shown during checkout rather than assuming COD is available for every order.
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests received before dispatch may be accommodated according to the order status and our Refund, Returns and Cancellation Policy.
After dispatch, cancellation or shipment interception may not always be operationally possible.
Any refund, cancellation charge or return-to-origin adjustment will be handled in accordance with the applicable policy, terms disclosed to the customer and mandatory consumer rights.
Where a refund or replacement is required because of verified product damage, a defect, incorrect fulfilment, non-delivery attributable to us or another legally protected issue, applicable shipping costs will be handled fairly and in accordance with law.
Customers will not be required to pay additional replacement shipping charges for correcting verified seller or fulfilment errors.
For correctly supplied food products, change-of-mind returns are generally not accepted under our Refund, Returns and Cancellation Policy.
Nothing in this section limits mandatory refund or other consumer remedies.
Courier tracking records may indicate when a shipment has been marked as delivered.
If a customer believes an order was incorrectly marked as delivered or was not actually received, they should contact our support team promptly.
We may investigate the matter using courier records, delivery confirmation information and other relevant evidence.
A courier’s delivered status will not automatically prevent investigation of a genuine non-delivery complaint.
Where non-delivery is established, we will provide an appropriate remedy.
Customers may contact us regarding:
Delayed shipments
Missing orders
Incorrect deliveries
Damaged packages
Tracking problems
Delivery disputes
Other shipping-related concerns
For complaints covered by applicable Indian e-commerce consumer-protection requirements, we will arrange for acknowledgement within 48 hours, provide a copy of the recorded complaint where required, and aim to resolve the complaint within one month of receipt.
We may request reasonable additional information where necessary to investigate a complaint.
Customers retain their rights to seek remedies through appropriate consumer protection authorities.
This Shipping & Delivery Policy should be read together with our:
Refund, Returns and Cancellation Policy
Return Policy, where separately published
Terms and Conditions
Privacy Policy
Refunds, replacements, cancellation requests and return eligibility will be handled under the applicable website policies and mandatory legal requirements.
If any provision of this Shipping & Delivery Policy conflicts with applicable mandatory law, the relevant legal requirement will prevail.
Zelora Naturals™ may update this Shipping & Delivery Policy to reflect changes in:
Shipping charges
Courier services
Delivery coverage
Operational procedures
Product categories
Website functionality
Applicable laws and regulations
Updates will be published on our website with a revised date.
Shipping charges and material terms applicable to an accepted order will not be retrospectively changed to the customer’s disadvantage except as permitted by law.
For shipping enquiries, order tracking, delivery assistance or related complaints, please contact:
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055
Please include your order number when contacting us so that we can assist you efficiently.
This Shipping & Delivery Policy is intended to operate in accordance with applicable Indian laws, including relevant consumer protection and e-commerce requirements.
Nothing in this policy excludes, restricts or overrides any mandatory statutory rights or remedies available to consumers.
Where a provision conflicts with applicable mandatory law, the relevant legal requirement will prevail.
Zelora Naturals™
Nature’s Taste, Your Smile.
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055