Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Narwana Road, Patran-147105 Distt. Patiala (Punjab)
Phone:+91 77106 05055
Zelora Naturals™
Nature’s Taste, Your Smile.
Welcome to Zelora Naturals™.
These Terms & Conditions (“Terms”) govern your access to and use of our official website, www.zeloranaturals.com, and the purchase of products offered through it.
Zelora Naturals™ is an Indian food and beverage brand offering packaged food products, snacks and related products to customers across India.
Please read these Terms carefully before using our website or placing an order.
By accessing or using the website, you agree to comply with these Terms, subject to applicable law. Where required, we may request your express acceptance before completing a transaction.
Nothing in these Terms excludes or restricts mandatory consumer rights available under Indian law.
For the purposes of these Terms:
“Zelora Naturals”, “we”, “us” or “our” refers to the business operating the Zelora Naturals™ website.
“Website” refers to www.zeloranaturals.com and its associated online shopping services.
“Customer”, “you” or “your” refers to a person accessing the website or purchasing products.
“Products” refers to food, beverage and related products offered through the website.
“Order” refers to a purchase request submitted through our website.
“Business Day” generally means a working day excluding Sundays and applicable public holidays.
By using our website or placing an order, you confirm that:
You are legally capable of entering into the relevant transaction or are acting with appropriate lawful authorisation.
The information you provide is accurate and complete.
You will use the website for lawful purposes.
You will not attempt to interfere with the website’s security, functionality or operation.
You will not knowingly submit false, misleading or fraudulent information.
We may restrict access or decline transactions where reasonably necessary to address fraud, unlawful activity or security concerns, subject to applicable law.
Zelora Naturals™ offers food and beverage products that may include:
Plain and Flavoured Makhana (Fox Nuts)
Chutneys
Dry Fruits and Nuts
Dry Fruit and Seed Mixes
Chia Seeds and Other Seeds
Muesli and Breakfast Products
Packaged Snacks
Other Food and Beverage Products
Product availability, flavours, packaging and pack sizes may change from time to time.
All products are subject to availability.
We make reasonable efforts to provide accurate product information on our website.
Depending on the product, information may include:
Product name
Ingredients
Allergen information
Net quantity
Pack size
Maximum Retail Price (MRP)
Selling price
Product description
Storage instructions
Shelf-life information
Other applicable product declarations
We aim to ensure that material product information is consistent with the applicable packaging and labelling requirements.
Product photographs are intended to represent the products offered for sale. Minor variations in colour, texture, appearance or packaging may occur.
However, such variations do not permit the supply of materially misdescribed or non-conforming products.
Customers may contact us for clarification before placing an order.
Customers should review the ingredient list, allergen information, storage instructions and other relevant product declarations before consumption.
Some products may contain or be associated with ingredients such as nuts, seeds, spices or other food allergens.
Customers with allergies, intolerances or specific dietary requirements should carefully review the information provided and contact customer support where clarification is needed.
Products should be stored and consumed according to their packaging instructions.
Customers should not consume food products that appear contaminated, expired, improperly sealed or otherwise unsafe.
Nothing in this section removes our responsibility for defective, unsafe, incorrectly labelled or otherwise non-compliant products under applicable law.
All products displayed on the website are subject to stock availability.
We may:
Introduce new products.
Discontinue products.
Modify available pack sizes or flavours.
Update product descriptions.
Correct inaccurate listings.
Limit quantities where reasonably necessary.
If an ordered product becomes unavailable, we will contact the customer where appropriate and arrange an applicable refund or another mutually acceptable resolution.
We will not substitute a materially different product without appropriate customer agreement.
All product prices are displayed in Indian Rupees (INR).
We aim to display accurate selling prices, discounts and applicable charges.
Prices may change from time to time.
The price confirmed for an accepted order will ordinarily apply to that order.
If a genuine technical or pricing error is identified, we may contact the customer before fulfilment to explain the issue and offer a lawful resolution, including cancellation and a refund where appropriate.
We will not unilaterally impose an undisclosed price increase on an accepted order.
Applicable taxes, shipping charges and other permitted charges will be displayed before the customer confirms payment.
Our standard shipping charges are:
| Eligible Order Value | Shipping Charge |
|---|---|
| Below ₹500 | ₹60 |
| ₹500 and above | FREE Shipping |
Free-shipping eligibility is calculated on the eligible product subtotal after applicable coupon discounts and before shipping charges.
The final shipping charge will be displayed during checkout.
Any special shipping promotion or exception will be disclosed before order confirmation.
Additional details are available in our Shipping & Delivery Policy.
Customers may place orders through our website by selecting products and completing the checkout process.
Customers are responsible for reviewing:
Selected products
Flavours and pack sizes
Quantities
Delivery information
Contact details
Applicable prices and charges
Available payment methods
After an order is submitted, an acknowledgement may be sent through email or another supported communication channel.
An acknowledgement does not necessarily mean the order has been finally accepted or dispatched.
Orders may be subject to payment verification, product availability and delivery eligibility.
We may decline or cancel an order for legitimate reasons, including stock unavailability, payment failure, suspected fraud, delivery restrictions or genuine technical errors, subject to applicable law.
Where payment has been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.
Payments may be processed through secure third-party payment service providers, including Razorpay where enabled.
Available payment methods will be displayed during checkout and may include supported UPI, cards, net banking or other payment options.
Cash on Delivery is available only when specifically offered during checkout.
Customers must provide accurate billing and payment information.
Payment processing may be subject to the applicable payment provider’s terms and security procedures.
If a payment is successfully collected but the corresponding order cannot be fulfilled, we will arrange the applicable refund.
We will not require customers to disclose an OTP, UPI PIN, card PIN or banking password to receive a refund.
We aim to process confirmed orders within 1–2 business days, subject to product availability, payment confirmation and operational conditions.
Processing may take longer during festivals, promotional campaigns, public holidays or periods of unusually high demand.
Order processing time is separate from courier transit time.
Where a material fulfilment delay occurs, customers may contact us for assistance and any remedies available under applicable law.
Zelora Naturals™ offers delivery across serviceable locations in India, subject to courier availability.
Our general estimated delivery periods after dispatch are:
| Location | Estimated Delivery |
|---|---|
| Punjab and nearby regions | 2–4 business days |
| Major cities across India | 3–7 business days |
| Remote or less accessible areas | 5–10 business days or longer |
These are estimated transit periods and not guaranteed delivery dates unless a specific delivery commitment is expressly confirmed.
Customers should provide accurate and complete delivery information.
Delivery delays, unsuccessful attempts, damaged shipments and related concerns will be handled under our Shipping & Delivery Policy and applicable law.
International shipping is currently unavailable.
Customers may request cancellation before an order is dispatched.
Cancellation requests should be submitted promptly using our official customer support channels.
Once an order has been dispatched, cancellation may not always be operationally possible.
Requests received after dispatch will be reviewed according to the shipment status, applicable policies and consumer rights.
Approved refunds will be processed under our Refund, Returns and Cancellation Policy.
We will not impose cancellation charges in a manner prohibited by applicable law.
Zelora Naturals™ follows a No Change-of-Mind Returns Policy for correctly delivered food products.
For food safety, hygiene and quality assurance reasons, we generally do not accept returns or exchanges of correctly delivered food products solely because:
A customer changes their mind.
A customer no longer wants the product.
A customer ordered the wrong flavour or pack size.
A customer prefers another product.
A customer personally dislikes the taste of a product that otherwise meets its description and applicable quality requirements.
This restriction applies to both opened and unopened food products.
However, it does not prevent customers from exercising statutory rights relating to defective, damaged, expired, unsafe, misdescribed or incorrectly supplied products.
Further information is available in our Return Policy and Refund, Returns and Cancellation Policy.
Customers may request assistance if they receive:
Damaged or broken products
Leaking food containers
Torn or compromised packaging
Incorrect products or flavours
Incorrect pack sizes or quantities
Missing items
Expired or unsafe products
Products with genuine manufacturing or quality defects
For visible delivery-related issues, customers are requested to report the concern preferably within 48 hours after delivery.
Customers may be asked to provide order details, photographs, packaging information or other reasonable evidence.
An unboxing video is not mandatory.
The preferred 48-hour reporting period does not extinguish statutory consumer rights or prevent valid complaints concerning latent defects or food-safety issues discovered later.
Where a complaint is verified, we will provide an appropriate refund, replacement, correction or other remedy in accordance with applicable law.
Refund and replacement requests will be handled according to our published policies and applicable consumer rights.
Approved refunds will ordinarily be initiated within 5–7 business days after approval, unless a shorter period is required by law or applicable payment-provider rules.
The time required for funds to appear in a customer’s account may depend on banking and payment-system processing.
For verified defects, damage or fulfilment errors attributable to us, customers will not be charged additional shipping fees for correcting the issue.
Physical return of an affected food product may not always be required.
Customers should contact us before sending any product back.
Where customer account functionality is available, users may register an account to manage orders and account information.
Customers are responsible for maintaining the confidentiality of their login credentials and for promptly reporting suspected unauthorised account activity.
We may take reasonable steps to protect accounts against fraud or misuse.
Customer account information will be handled in accordance with our Privacy Policy and applicable law.
We may contact customers regarding:
Order confirmation
Payment status
Dispatch and delivery updates
Refunds and replacements
Customer support enquiries
Account or security matters
Promotional communications may be sent where permitted by law and subject to applicable consent requirements.
Customers may request to stop receiving promotional messages through the available opt-out methods or by contacting support.
Opting out of marketing will not prevent essential order-related communications.
Customers may voluntarily submit reviews, ratings, photographs, videos or testimonials.
Reviews should reflect genuine experiences and should not contain deliberately false, unlawful, abusive or misleading information.
We may moderate content for legitimate reasons, including spam, fraud, unlawful material or inappropriate personal information.
We will not knowingly present fabricated customer reviews as genuine.
If we wish to use identifiable customer photographs, videos or testimonials in advertising or promotional material, we will seek appropriate permission where required.
Customers may contact us regarding the use of their personal information in promotional content.
The Zelora Naturals™ brand name, logos, original product photographs, packaging artwork, written content, graphics, videos and other original website materials are owned by or licensed to their respective rights holders.
Except where permitted by law, website content may not be copied, reproduced, modified, distributed or commercially exploited without appropriate authorisation.
Customers may use website information for legitimate personal shopping and product evaluation.
Nothing in these Terms transfers ownership of intellectual-property rights to website visitors.
Customers and visitors must not:
Attempt unauthorised access to the website or its systems.
Introduce malicious software or harmful code.
Interfere with website functionality or security.
Submit fraudulent orders or payment information.
Impersonate another person.
Misuse customer accounts.
Engage in unlawful or deceptive activities.
Commercially reproduce protected website content without authorisation.
Use automated tools in a manner that unlawfully disrupts website services.
We may take reasonable and lawful steps to protect the website, customers and business operations.
Our website may use third-party services for:
Hosting and website functionality
Payment processing
Courier and logistics operations
Customer communication
Website security
Analytics and advertising
Order and business record management
These providers may operate under their own terms and privacy policies.
We are not responsible for independent third-party websites or services beyond our reasonable control.
However, the use of third-party providers does not automatically remove responsibilities owed by Zelora Naturals™ to customers under applicable law.
We respect customer privacy and aim to handle personal information responsibly.
Personal information may be collected and processed for order fulfilment, delivery, payment administration, customer support and other purposes described in our Privacy Policy.
Where enabled, authorised cloud-based business tools may be used to maintain customer and order records.
Customers should review our Privacy Policy for further information regarding data handling, security, retention and applicable rights.
We make reasonable efforts to maintain the availability, functionality and security of our website.
However, temporary interruptions may occur because of maintenance, software updates, technical failures, security incidents or circumstances outside our reasonable control.
We may temporarily suspend website functions where reasonably necessary.
We will not use this section to exclude responsibilities that cannot lawfully be excluded.
Information displayed on the website is intended to help customers understand our products.
General descriptions of ingredients, nutrition or food characteristics should not be interpreted as individual medical advice.
Customers with specific medical or dietary concerns should seek appropriate professional guidance where necessary.
Any nutritional, health-related or other regulated product claims must comply with applicable food laws and advertising requirements.
Nothing in this section limits our responsibility for the accuracy of legally required product information or for misleading representations.
To the extent permitted by applicable law, Zelora Naturals™ will not be responsible for losses arising solely from circumstances outside its reasonable control where no legal responsibility attaches.
We may not be responsible for deterioration caused exclusively by improper customer storage or handling after delivery, where the product was otherwise compliant and free from relevant defects.
However, nothing in these Terms excludes or restricts liability for defective or unsafe products, misleading representations, unfair trade practices, statutory consumer remedies or other responsibilities that cannot legally be excluded.
Any limitation of liability will apply only to the extent permitted by Indian law.
We may investigate suspected fraudulent orders, unauthorised transactions, deliberately false complaints or misuse of website services.
Where reasonably justified and legally permitted, we may decline fraudulent transactions or take appropriate protective action.
We will not reject genuine consumer complaints merely because a customer reports a defect after opening a product or cannot provide an unboxing video.
Customers may contact our support team regarding:
Product enquiries
Order status
Shipping and delivery
Payments
Refunds and cancellations
Damaged or defective products
Other consumer complaints
For complaints covered by applicable Indian e-commerce consumer-protection requirements, we will arrange for acknowledgement within 48 hours, provide a copy of the recorded complaint where required, and aim to resolve the complaint within one month of receipt.
Customers retain the right to seek assistance from competent consumer protection authorities or pursue other remedies available under applicable law.
We may update these Terms to reflect changes in:
Products and services
Website functionality
Payment and delivery arrangements
Customer support procedures
Business operations
Applicable laws and regulations
Updated Terms will be published on our website with a revised date.
Where legally required, we will provide additional notice or obtain appropriate consent.
Changes will not retrospectively remove statutory consumer rights or unlawfully alter the material terms of previously accepted orders.
These Terms should be read together with our:
Privacy Policy
Shipping & Delivery Policy
Return Policy, where separately published
Refund, Returns and Cancellation Policy
These policies provide additional information about customer rights, order processing, payments, shipping, cancellations, returns and personal information.
Where provisions overlap, they should be interpreted consistently.
If any provision conflicts with mandatory applicable law, the legal requirement will prevail.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as ineffective to the extent required by law.
The remaining provisions will continue to apply where legally permissible.
These Terms are governed by the applicable laws of India.
Disputes arising from website use or product purchases will be handled in accordance with applicable Indian law.
Nothing in these Terms restricts customers from approaching competent consumer commissions, regulatory authorities or courts having jurisdiction under applicable law.
For questions regarding these Terms, orders, products or customer support, please contact:
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055
Please provide your order number when contacting us regarding an existing purchase.
By placing an order through www.zeloranaturals.com, you acknowledge that you have had an opportunity to review these Terms and the applicable website policies.
Where required by law, your express agreement will be obtained through the checkout process.
These Terms are intended to operate fairly and transparently and do not override mandatory consumer rights.
Zelora Naturals™
Nature’s Taste, Your Smile.
Website: www.zeloranaturals.com
Email: support@zeloranaturals.com
Contact Number: 7710605055